FAQs

Branding, Marketing & Other

Can I request marketing assets or support as a dealer?
Yes, General Implement Distributors offers co-op advertising and marketing materials.
Does General Implement Distributors attend trade shows?
Yes, please find our upcoming trade show appearances on our Trade Shows page.
Are there special promotions or rebates available for certain equipment?
Yes, General Implement Distributors often has rebates available on targeted products. Please reach out to your representative with questions.
How does your service differ from typical equipment wholesalers?
Through our Silver Service® guarantee, we go beyond standard customer service by committing to customer satisfaction that extends beyond the sale.

Dealer and Distribution

How can I become a General Implements dealer?
Please contact us to discuss form dealership opportunities.
What services/support does General Implement Distributors provide our dealers?
General Implement Distributors provides dealer support including parts manuals, online parts ordering (via e-portal), invoice management, as well as local facility support for service and logistics.
Are there online tools for dealers?
Yes, General Implement Distributors has an online parts catalog, dealer toolbox, online ordering, invoice manager, registration and parts manuals.
Does General Implement Distributors ship directly to farmers or end-users, or only to dealers?
As a wholesaler, General Implement Distributors primarily distributes to dealers, who in turn serve the end-user market.
If I’m a manufacturer, can I approach General Implement Distributors to distribute my product line?
Yes, please contact General Implement Distributors to discuss distributing your product.
If I’m a dealer, how many brands/lines can I access through GID?
As a dealer, you have access to over 40 whole goods lines and 55 captive will-fit parts lines.

General

What geographic footprint does General Implement Distributors' warehouses/facilities cover?
General Implement Distributors has six strategically placed facilities across the Western, Midwestern and Southern U.S. to support timely service and parts delivery.
Who is General Implement Distributors?
General Implement Distributors is a wholesale distributor of agricultural and construction machinery and related implement equipment. We have been wholesaling farm machinery since 1938, and represent over 40 foreign and domestic whole-good lines along with 55 captive parts lines that are designed to fit perfectly.
What regions does General Implement serve?
We support a dealer network of over 1,300 dealers across 16 states from the Pacific coast to the Mississippi and Alabama border.
What is the “Silver Service®” guarantee?
Silver Service® is our premium service commitment: no sale is ever final until the customer is satisfied. Our policy is “Customer Satisfaction Is Our Only Policy®” with no fine print.
Which types of product categories do we cover?
General Implement Distributors offers a broad portfolio including grain handling, land management, hay & forage, snow removal, tillage, manure handling, livestock handling, construction/skid steer attachments and maintenance & service equipment. We also have a robust parts catalog.
How long have General Implement Distributors been in business?
We've been in business since 1938.

Ordering, Delivery & Logistics

What is the lead time from order to delivery?
Lead time will vary by product, brand, availability and region. Please contact your General Implement Distributors representative for specific timing.
Does General Implement Distributors ship internationally?
General Implement Distributors ships equipment to our dealers around the U.S. in the Western, Midwestern and Southern states.
How are shipping costs, freight and logistics handled?
Dealers should inquire with their General Implement Distributors representative on shipping and logistics.
Can the equipment be delivered fully assembled or partially?
Some equipment may require dealer assembly. Please confirm with your General Implement Distributors representative when ordering.

Pricing & Payments

How are prices determined and can I get a quote?
Dealers can request quotes from their General Implement Distributors representative for specific product lines and quantities. Price depends on brand, model, volume and region.
Are there volume discounts for larger orders?
Yes, General Implement Distributors periodically runs volume programs that provide extra discounts and terms. Please contact your representative with questions.
What are the payment terms for dealers?
Payment terms are set in the dealer agreement. Please contact your General Implement Distributors representative with specific questions.
Do you provide financing or leasing options?
End users should ask their dealer about available leasing and financial arrangements.

Product and Equipment

Do you sell new or used equipment?
General Implement Distributors distributes new equipment to our network of dealers.
What parts does General Implement Distributors offer?
General Implement Distributors offers 55 captive parts lines designed to properly fit into the 40 brands of equipment we sell, making replacements and maintenance easy.
If I’m looking for a specific brand or model, how do I check availability?
If you’re a dealer, please contact your General Implement Distributors representative. If you’re an end user, please contact your nearest dealer.
Do you have parts manuals available?
Yes, you can find parts manuals for what General Implement Distributors offers here.
Does General Implement Distributors carry the latest models and tech?
Yes, General Implement Distributors carries new equipment and a broad selection of product types from leading manufacturers.

Service, Warranty & Support

Does General Implement Distributors provide warranty support for the equipment they distribute?
Warranty coverage typically depends on the equipment manufacturer. Please review the manufacturer’s warranty terms for any purchases.
What is the procedure if there is a fault or a service issue post-purchase?
Customers should contact the dealer who sold the equipment. Under our Silver Service® customer service policy, we’re committed to doing everything ethically possible to ensure satisfaction.
Are spare parts stocked locally for quick turnaround?
Yes, General Implement Distributors supports multi-location inventory and parts lines to support dealers.
What kind of after-sales support is available?
General Implement Distributors offers customer support, parts manuals, dealer toolbox and our Silver Service® commitment to customer satisfaction.
What happens if I’m not satisfied with my purchase?
Under General Implement Distributors' Silver Service® guarantee, if the customer is not satisfied then we pledge to make it right ethically — “no sale is ever final until you are satisfied.”